Clients and Potential Clients:
My name is Melissa Wolfmann and I have been working for Transparent Software, Inc. supporting your Rakefet technical support needs since July 1, 1999. If you have ever called in for Rakefet technical support, you most likely spoke to me.
Since Transparent Software announced their retirement date of May 2014, their office has received many concerned calls and emails from Rakefet users all over the world who want to continue using Rakefet.
After reviewing these client concerns with Vic and Lise Rosenthal of Transparent Software, the creators of Rakefet, we have come up with a solution. The solution is to have Rakefet technical support offered by a third party that you know and trust. This third party will be operating independently as Rakefet Unlimited offering Rakefet Unlimited Support Help. Rakefet Unlimited Support Help will be available to you starting September 1, 2012. Support contracts and support hours will be slightly different that those formerly with Transparent Software, but very similar in high quality assistance and economically fair.
As Rakefet users explored future options, many have expressed a dismay for what was available. Listening customer needs, Rakefet Unlimited has decided to create a Cloud version of Rakefet, which will be known as Rakefet Online. Stay tuned for exciting developments created specifically with your congregation in mind.
Happy to provide you the continued support and solutions you deserve,